COREServ · Field service
Service, plannedand resolved.
A cloud service management platform for planning, dispatch, field work and customer feedback, connected to SAP S/4HANA, SAP CRM and SAP C4C.
How it works
From ticketto signed report.
- RaiseA ticket is created in SAP and replicated to COREServ.
- PlanDispatchers schedule on a visual board with a live map of technicians.
- AssignTasks are matched to technicians by skill, availability and location.
- ResolveTechnicians work from a mobile app, online or offline, with photos and signatures.
- CloseBilling and inventory sync back to SAP, and the customer is asked for feedback.
What you get
Why teams useCOREServ.
- Planning dashboardA clear, visual scheduling board for dispatchers.
- Real-time map viewSee technician locations and optimize routes.
- Smart assignmentSkills, availability and location decide who goes.
- Mobile, even offlineClock-in, updates and confirmations from the field.
- Digital service reportsImages, signatures and reports, without paperwork.
- Feedback and dashboardsBuilt-in surveys and custom dashboards for managers.
For every role
Better foreveryone involved.
- CustomersFaster resolutions and automatic status updates at every step.
- DispatchersSmarter scheduling and clear visibility of every request.
- Field techniciansTasks matched to skills and location, and paperless reporting.
- ManagersLive metrics on response, performance and satisfaction.
Connections
Fits the systemsyou already run.
- SAP
- SAP S/4HANASAP CRMSAP C4C
- Platform
- SAP BTP acceleratorCloud, mobile and offline
Plan it, send it,close it.
Request a demo Noida · Gurgaon · Chicago