Pharmaceuticals
From stuck to streamlined: unlocking Salesforce value for a pharma CDMO
AI-led diagnostics resolved issues that had stalled for months, and a shared-services model keeps the platform improving.
The challenge
- Critical Salesforce issues had stayed unresolved for months.
- Previous partners lacked pharma contract-manufacturing knowledge.
- Weak technical support led to low confidence and poor adoption.
What we did
- Salesforce experts ran a deep dive to diagnose root causes.
- Resolved a long-standing critical issue quickly, without a handover.
- Applied pharma contract-manufacturing knowledge to close functional gaps.
- Rolled out a shared-services model for continuous support and enhancements.
What changed
- Much faster issue resolution and higher user satisfaction.
- A stable Salesforce platform for reliable, scalable operations.
- A foundation for future SAP S/4HANA integration.
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